We want you to feel confident shopping with NP Apparel Goods. If your order arrives damaged, defective, or incorrect, please contact us through our Contact page as soon as possible. Include your order number, a description of the issue, and clear photos when available.
Requesting a return or refund
Contact NP Apparel Goods before sending an item back. We will review your request and provide instructions if a return is approved. Please do not ship items to a supplier or an unconfirmed address.
Eligibility depends on the product, the reason for the request, and applicable consumer protection laws. Made-to-order or customized items may have return restrictions. Items that have been worn, washed, altered, or damaged through misuse may not qualify for a discretionary return.
Damaged or incorrect items
For the quickest assistance, please report a damaged, defective, or incorrect item within 7 days after delivery whenever possible. This requested reporting period does not limit any rights you may have under applicable law.
Before ordering
Check each item's size chart and product details carefully. If you have questions about fit or return eligibility, contact us before placing your order.
We will explain the next steps and any applicable return-shipping responsibility when reviewing your request. This information does not replace any applicable statutory rights.